Refund Policy

​a. General Returns: We accept returns on non-personalized, non-customized products within 5 days of delivery. The item must be unused, in its original packaging, and in the same condition that you received it. The customer is responsible for return shipping costs.

​

b. Custom/Personalized Items: Due to the bespoke nature of personalized or custom items, these products cannot be returned or exchanged unless they arrive damaged or defective.

​

c. Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately at creatogastudio@gmail.com with photographic evidence. We will assess the issue and offer a replacement or a full refund.